Please fill out the three Maintenance & Support agreement forms below and send back to PPMP.
Direct Debit Form
Maintenance & Support (Schedule 1) Form
PPMP SLA
Additional Documents:
Software Licence (Maintenance & Support Agreement)
Maintenance & Support includes:
- Access to our latest version of PPMP (V) and all of our features.
- Phone & email support from our experienced PPMP Support team.
- Online technical help through remote access.
Support charges will be incurred for practices not currently on our Maintenance &
Support agreement.
These charges are, $55.00 for an initial 10 minute period,
followed by $33.00 for each subsequent 10 minutes.
The PPMP support team are all tertiary trained professionals offering great
customer service and technical support. Read below to discover the ways PPMP
team keep your PPMP practice management system at the leading edge of
contemporary practice and how we support you and your practice.
Maintenance Services
The primary purpose of our maintenance and support agreement is to
ensure your PPMP practice management system is constantly updated to meet the
continuing challenges and changes in the complex environment in which we
operate. Our government and industry partners are constantly modifying and
improving the ways in which they integrate with PPMP.
Many of these changes
are not noticeable in the day to day operation of PPMP but these changes
ensure the efficient and effective operation of PPMP in a contemporary
practice environment.
All major and minor upgrades are provided free of charge to all practices with Maintenance and Support agreements.
Support Services
Our Support services are provided in accordance with our service level agreement.
Contact can be made by email or phone. Requests of a less urgent nature are
best made by email. PPMP® endeavours to answer all telephone calls immediately.
During peak periods when all our support staff are engaged you may leave a
message & your call will be returned promptly. Your call enters a ticketing
system and answered in order of priority.
The support desk is open
from 9:00am to 5:00pm Australian eastern standard time. Support services
outside these times by appointment may incur additional charges.
Calls will be
replied to in the following order of priority
- First priority will be given
to PPMP users with current Maintenance & Support agreements.
- Other users
without current Maintenance & Support agreements. Charges will apply, see our
list of current support charges above.
Technical Services
As a PPMP user with
a current Maintenance & Supports agreement you are entitled to the following
services for no charge:
- All Major and Minor Upgrades.
- Priority access to phone/remote dial in support.
- Access to the PPMP Users Website, User manual & PPMP Central.
- Remote/ phone training and user assistance*
- User groups
All users of PPMP are encouraged to join our Maintenance & Support program.
Priority phone support is
given to users on a Maintenance & Support agreement. *Some limits apply.
“I have been using PPMP for over twenty years and could not be happier.”
Glenn Ruscoe
Managing Director of Riseley Physiotherapy
WA